The information presented on this site is not intended as medical advice nor is it intended to diagnose, treat, cure, or prevent any disease or psychological disorder. It does not replace any recommendations you may have received from your medical doctor. We encourage you to make your own health care decisions, and any actions you take based on the information on this site are taken at your own risk. If you would like advice specific to your personal health issues, you must request a consult with Dr. Graham to discuss your lifestyle choices. Requests for personal health advice through our contact page will go unanswered.
General Company and Web policies
FoodnSport is dedicated to offering you a pleasant user experience. To this end, we are an ADVERTISEMENT-FREE site. You will not see pop-up ads or other annoying marketing gimmicks. We are committed to tasteful promotion of our online store.
We will not post banners or advertisements of other organizations on this site unless Dr. Graham is in some way temporarily involved with them ... i.e., we may announce his appearance at a festival, teleconference or event, such as the annual Vibrant Living Expo, but we will not accept money for advertisements. In order to maintain this policy, we will soon offer some of our more in-depth content on a subscription-only basis. We hope you will become a member so that this site may continue to prosper and provide valuable information to those who need it.
Store Policies: Returns and Refunds
We offer a 100% satisfaction guarantee. You may return any products for a full refund (less shipping) for any reason, if postmarked within 30 days of the date received. You pay for return shipment only. Please contact us to arrange for a late return.
Event/Subscription Due Dates and Refunds:
Registration Period: 60 days or more before the event begins
Late Registration Period: less than 60 days before the event
Full Refund Period: 90 days or more before the event begins
Deposit: 20% of full event fee, applied toward payment of full event fee
Deposit payment of 20% of full event fee or more is required to reserve a space at our events during the registration period. Deposit will be applied to full payment and 20% of full payment is considered the deposit. Payment in full is due for events 60 days or more before the event begins, or, space permitting, upon late registration. An administrative charge will be applied on any cancellations or transfers made after the full refund period. All event payments are fully refundable during the full refund period, after which an administrative charge of 10% of the full event fee will be applied up until the late registration period, at which point the administrative charge changes to 20%, making the deposit non-refundable. Event deposits are transferable to other eligible people or events if transfer is made before the late registration period. Please contact us to discuss availability and changes. Refunds for services or events will be issued as soon as practical after we receive your request by phone, email, or postal mail.
For recurring purchases such as monthly membership subscriptions or personal consultations, we reserve the right to limit the amount of the refund to the last purchase. This means that you have from the time that service was rendered or billed until the next appointment or billing cycle to let us know that you were not satisfied. In other words, you cannot notify us in July that you have been dissatisfied since January and receive a refund for January through June.
Orders and Shipping Policy
Please keep in mind when ordering from us that we are a small business, run by just a few staff members. We strive to fill your needs and orders but are limited each day in our time and hands on deck. In this light, we ask that you support us by ordering through our online store whenever possible. We are proud to offer secure online purchases through FoxyCart, whom we chose in part because they too are a small company committed to excellence and to your privacy. Please take a moment to read their wonderful security statement..
Calling in your order by phone provides no additional element of security, as we simply enter your credit card number into the same computer system that you do. This is standard procedure for credit card purchases. Ordering online allows us to better meet your needs, as it maintains a structured and automated method of receiving orders.
Also, because our store is run by a small staff, we reserve the right to close the customer service and shipping departments in the event of personal emergencies, holidays, or other unforeseen events.
As stated above, we prefer that you place orders through our website whenever possible. If you need to arrange for distributor pricing, please contact us to establish your account. For wholesale orders of any of our titles, please contact one of our distributors. We do not wholesale directly.
We almost always ship your order within two full business days. This means that an order placed Monday afternoon Eastern Time could ship as late as Thursday. The shipping department is closed on Saturdays and Sundays. All orders placed on Friday will ship the following Monday or Tuesday. Exceptions include federal holidays when postal services are closed, or when our staff should be spending time with their families, i.e., during the winter holidays. We use commercial couriers, primarily USPS Priority Mail or UPS, who deliver on standard commercial schedules, reaching most of the Continental U.S. within 3 business days. Overall, U.S. customers should expect to receive their products in a week or less. If you do not, or if your shipment does not arrive in satisfactory condition, please contact us. We will gladly reissue the product, at no extra charge, upon receipt of the damaged merchandise.
International customers, please allow an additional week to two weeks for shipping.
We value our relationship with you and respect your privacy without exception. We retain your personal data for our own use and do not sell, share, rent, lend, trade, barter, exchange, release, propagate, disclose, or otherwise expose it to any third party for any reason. Period.
The FoodnSport office is open Monday through Friday, from 10 am to 4 pm Eastern Time. If you are having trouble reaching our office during these hours, please contact us to arrange a time for our office to contact you.
FoodnSport reserves the right to change its policies, pricing, and methods at any time without notice.
In abundant health,
The FoodnSport Team